# Pull Rabbits

Site: https://pullrabbits.com/

## Recent posts

- [AI Should Tell Your Team What to Do, Not Just What Happened.](https://pullrabbits.com/ai-should-direct-teams-not-just-report/): This article argues that current AI tools, including those like Meta's Business Agent, primarily provide data summarization rather than actionable directives. It explains how AI should move beyond reporting what happened to instructing teams on what to do, thereby improving operational efficiency and decision-making processes.
- [AI Service Agents Deliver Value Only After Business Process Redesign](https://pullrabbits.com/ai-agents-value-needs-process-redesign/): This article discusses how AI service agents deliver value only after business process redesign. It explains that deploying AI agents into existing processes limits operational value, while adapting workflows leads to measurable improvements in customer satisfaction and efficiency, citing a Salesforce survey where 70% of organizations saw value within 60 days.
- [Your Fastest AI Reply Might Be Losing the Customer](https://pullrabbits.com/fast-ai-replies-fail-customer-service/): This article discusses how rapid, unhelpful AI responses in customer service, despite increasing adoption by businesses such as Meta and Salesforce, fail to address customer needs. It explains that such automated messages only process requests without providing solutions, leading to poor customer experience.
- [Your AI Agent Should Complete the Customer's Next Step](https://pullrabbits.com/ai-agents-complete-customer-next-step/): This article discusses the critical difference between AI chatbots that merely answer questions and AI agents that complete operational tasks. It explains how AI can move customer workflows forward by performing actions like booking appointments, recording leads, and sending confirmations, rather than creating additional administrative burden for customers.