# Pull Rabbits

Site: https://pullrabbits.com/

## Recent posts

- [Your Fastest AI Reply Might Be Losing the Customer](https://pullrabbits.com/fast-ai-replies-fail-customer-service/): This article discusses how rapid, unhelpful AI responses in customer service, despite increasing adoption by businesses such as Meta and Salesforce, fail to address customer needs. It explains that such automated messages only process requests without providing solutions, leading to poor customer experience.
- [Your AI Agent Should Complete the Customer's Next Step](https://pullrabbits.com/ai-agents-complete-customer-next-step/): This article discusses the critical difference between AI chatbots that merely answer questions and AI agents that complete operational tasks. It explains how AI can move customer workflows forward by performing actions like booking appointments, recording leads, and sending confirmations, rather than creating additional administrative burden for customers.